Overview
At MicrobesNG we sequence according to coverage, which is the average depth of sequencing achieved for your target organism.
Our target coverage varies by service, and depends on whether you have paid for additional coverage or not. As standard, our Short Read service has a target coverage of 30X Illumina data, and our Long Read service has a target coverage of 50X Nanopore data. Our hybrid service is a combination of short and long, targeting 30 and 50X respectively.
Sometimes your sample wonât reach the target coverage. If the sample appears to be pure then, as per our terms and conditions of service, we will attempt to sequence the sample one more time at no additional cost.
This document is designed to help you understand why your samples might have failed to meet coverage and to help guide you through what is the best option for your specific samples. We want to give you the opportunity to get the best sequencing results possible.
How our resequencing QC works
Once your samples have been sequenced and passed through our bioinformatics QC an internal âaction codeâ is assigned to each sample. Below is a table explaining these in more detail:
| Action Code | Sample Type | DNA conc. | Cell count | MicrobesNG Action | What we need from you |
|---|---|---|---|---|---|
| AC1 | DNA or Strain | Pass | N/A | Sample will be sequenced again | Nothing! - samples will be placed on the next available sequencing run, you can track the progress of your samples on your project portal and you will receive an email update when the data is ready / sequencing is complete |
| AC2 | Strain | Fail | Pass | Sample will be sequenced again | Nothing! - we will requeue your sample for a new DNA extraction and your samples will be placed on the next available sequencing run. You can track the progress of your samples on your project portal and you will receive an email when the data is ready / sequencing is complete |
| AC3 | Strain | Fail | Fail | We are waiting for a response from you. | We cannot sequence again with the Strain/DNA that you gave us, we need you to send us new material. |
| AC4 | DNA | Fail | N/A | We are waiting for a response from you. | We cannot sequence again with the Strain/DNA that you gave us, we need you to send us new material. |
Common Questions
Okay, I am going to send you a new sample - what now? Please contact us via email (info@microbesng.com) to notify us of your decision to send new samples. A reply to the email you received from us would be ideal and if that is not possible then please ensure that you include the project number and sample ids that you are referring to in the body of the email.
We will set up a new project for your resubmitted samples. The names of resubmission projects will end in the letter âRâ, and you will be issued with new sample ids for your resubmitted samples. Because your samples have already been sequenced once, resubmission samples will only be sequenced once more before they are completed.
Itâs important that you follow our submission protocols correctly, failure to do so may lead to your samples being destroyed. You can find our strain submission protocol here, and our DNA submission protocol here.
What is your postal address? / Can I have more return labels?
Youâll find a link to your personal return label in your project portal. Please print this label and attach it to the outside of your parcel.
The project number must be clearly visible on the label, and include the words âREPLACEMENT SAMPLESâ on it. This really helps the lab identify projects and progress your samples as quickly as possible.
When sending us any samples we strongly recommend that you use a courier service to ensure full track and trace on your consignment. Our contact information below can be provided to courier services:
Laboratory Services - MicrobesNG
Units 1-2 The BioHub, Birmingham Research Park
97 Vincent Drive
Birmingham,
B15 2SQ
United Kingdom
Tel : (+44) 0121 295 1910
Why do I need to resubmit my samples?
If we have requested for you to resubmit your samples, this is because it did not meet our target coverage on the first sequencing run, and your sample fell below our QC thresholds.
We want to give you the greatest chance of getting the best quality data possible. We are requesting a new sample because the existing sample is likely to fail to meet coverage again.
Why didnât you take my samples off the pipeline when it failed QC?
We are a high throughput laboratory, and once a sample is in our pipeline, it is not feasible to remove it. This is why we give you the opportunity to send us more DNA should your samples not meet the target coverage.
Also, in our experience, some samples that show low concentrations do actually meet our target coverage during sequencing.
My samples didnât meet the target coverage but they havenât been requeued
There are a couple of reasons this could happen:
The sample contains more than one species
If this is the case you will see other QC information supporting this (such as the taxonomy or genome size).
The sample has already been sequenced twice.
We will not incur the cost of sequencing for a third time unless there was an issue on our part. As standard we will not sequence samples for a third time and in the unlikely event that this is required it will be communicated on a case by case basis directly with our customers.
Who should I contact if I have any questions about my resequencing?
We hope that this guidance document explains the process and options clearly to you, but if you have any questions please feel free to email us at info@microbesng.com. Please include your project number in all communications with us.